Return Policy

Order Cancellation
You are eligible to cancel your order within 24 hours of purchasing.To cancel your order,you have to call us on : 9429808402 or send a mail to care@indoprimo.com

Returns
Our policy lasts 10 days. If 10 days have gone by since your product delivered, unfortunately we can’t offer you a refund or exchange. We accept return if the product is damaged or faulty by our end.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or Any item that is returned more than 10 days after delivery will not be eligible for refund or exchange.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then we will ask you for your bank account details or PayTM number, then your refund will be processed, and a credit will automatically be applied to your relevant account, within 5-7 working days.If you receive a refund, the cost of return shipping (100/- INR) will be deducted from your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@indoprimo.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@indoprimo.com and send your item to:

23, Ground Floor, Opp. Kaushal School,
Near garden, Patel Faliya ni pachhal, Nana Varachha
surat – 395006, GUJARAT. Phone : 9429808402

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (100/- INR) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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